Returns and Exchanges Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: mulancosmetic@yahoo.com . Please note that returns must be sent to the following address: 107 Rue Marietton, 69009 LYON.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any return questions at mulancosmetic@yahoo.com

Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-day reflection period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at julie@rochecosyshop.com.

MULAN COSMETIC REFUND POLICY

1. Withdrawal period (14 days)
In accordance with current legislation, you have 14 days from receipt of your order to notify us of your wish to return it, without having to provide a reason for your decision.

2. Return conditions
For a return to be accepted:

• The item must be unused , in its original condition and returned in its original packaging .

• The return must include all accessories, instructions and promotional gifts received.

• The following products are non -refundable : personalized items, digital downloads, gift cards, opened sealed products (cosmetics, food, etc.).

3. Return costs
Return costs are the responsibility of the customer , unless the product received is defective or does not conform to the order.

4. Return procedure
To initiate a return:

1. Contact our customer service at mulancosmetic@yahoo.com with your order number.

2. We will send you a confirmation along with the return address.

3. Once the package is received and inspected, the refund will be issued within 7 to 14 business days via the original payment method.

5. Defective product or order error
In case of damaged or incorrect item, please contact us within 48 hours of receipt , with a supporting photo. We will cover the replacement or refund, as well as the return shipping costs.

6. Exchanges
Exchanges are not automatic. If you would like a different item, please return it and place a new order.